Partial System Outage

SyncForce Circular PIM Platform Platform Operational
SyncForce Circular PIM Operational
Authentication PlatformSign-in Operational
Product Data Manager Operational
Digital Asset Manager Operational
Syncko AI AgentEngine Operational
Data management Operational
Manage Product Portfolio Operational
FileConvert Service Operational
Manage Digital Assets Operational
Proofing & Approval Tool Operational
Data services Major Outage
SOAP Dataservices Major Outage
REST API Operational
Digital Asset Files Hubs Operational
SyncForce Platform file downloads Operational
Public file downloads Operational
Import Engine Operational
Intake Operational
Import Processor Operational
Import Dashboard Operational
Exports, Reports & Publishing Operational
Excel Exports Operational
Product Data Grid Exports Operational
Digital Catalogs Exports Operational
Publishing Robot Operational
Data Distribution Operational
SyncForce Platform Operational
SyncForce Services Operational
Byzos publication Operational
External publication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
SyncForce Circular PIM Platform Platform
Fetching
Data services - SOAP Dataservices
Fetching
Data services - REST API
Fetching
Nov 1, 2025

No incidents reported today.

Oct 31, 2025
Product text translation saving issue
Resolved - The issue has been resolved.
Oct 31, 09:38 CET
Identified - The issue has been identified and a fix is being implemented. The fix is expected to be available on Live tomorrow morning Friday 31 Oct.
Oct 30, 13:03 CET
Investigating - We’re currently investigating an issue where product text translations are not being saved correctly. Our team is working on a fix, and we’ll update this page as soon as the issue is resolved. Thank you for your patience.
Oct 30, 10:28 CET
Oct 30, 2025
Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
SyncForce temporarily slow/unavailable
Resolved - Between 13:30 and 13:40 CEST, some users experienced intermittent errors and slow responses when accessing SyncForce.
The issue was caused by an elevated load on our application servers.
The problem was identified and has been resolved.
Oct 22, 13:30 CEST
Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

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