All Systems Operational

SyncForce Circular PIM Platform Platform Operational
SyncForce Circular PIM Operational
Authentication PlatformSign-in Operational
Product Data Manager Operational
Digital Asset Manager Operational
Syncko AI AgentEngine Operational
Data management Operational
Manage Product Portfolio Operational
FileConvert Service Operational
Manage Digital Assets Operational
Proofing & Approval Tool Operational
Data services Operational
SOAP Dataservices Operational
REST API Operational
Digital Asset Files Hubs Operational
SyncForce Platform file downloads Operational
Public file downloads Operational
Import Engine Operational
Intake Operational
Import Processor Operational
Import Dashboard Operational
Exports, Reports & Publishing Operational
Excel Exports Operational
Product Data Grid Exports Operational
Digital Catalogs Exports Operational
Publishing Robot Operational
Data Distribution Operational
SyncForce Platform Operational
SyncForce Services Operational
Byzos publication Operational
External publication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
SyncForce Circular PIM Platform Platform
Fetching
Data services - SOAP Dataservices
Fetching
Data services - REST API
Fetching
Jun 13, 2025

No incidents reported today.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Issues with Filters and Duplicate Products After Elastic Search Upgrade (Release 325)
Resolved - As part of Release 325, we upgraded Elastic Search — the technology used in SyncForce for searching and filtering within the Product Catalog and Media Library.

While all tests on our staging environment completed successfully, the live rollout revealed index-related issues in some customer environments. These issues led to:
- Missing filters during search and filtering
- Duplicate products appearing in product listings

Please note that this was strictly an indexing issue. There was no impact on data integrity — no data was lost or corrupted.

To resolve the issue, the affected indexes were cleared and fully rebuilt. As a result, both the Product Catalog and Media Library are now functioning as expected.
Jun 3, 09:00 CEST
SyncForce Improvement Notification R325
Completed - The scheduled maintenance has been completed.
Jun 3, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:15 CEST
Scheduled - SyncForce R325 Go-Live is planned for Tuesday 3 June 2025 between 07:15 - 08:00.
Jun 3, 07:10 CEST
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

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